Return & Refund Policy

(Non-Returnable Products)

Due to hygiene and safety considerations, all skincare, beauty, haircare, and personal care products sold by JMZONE are non-returnable and non-exchangeable once delivered.

Returns Are Not Accepted For

Opened products
Used products
Products with damaged or tampered packaging after delivery
Change of mind
Incorrect product ordered by the customer
Personal preference

Damaged, Defective, or Incorrect Product

If you receive:

A damaged product
A defective product
A wrong product

Please contact us within 48 hours of delivery.

To process your request, please provide:

Order Number
Clear photographs of the product
Complete unboxing video

After verification, we may offer:

A replacement (subject to availability), or
A refund, where applicable.

Requests submitted after 48 hours of delivery may not be eligible for review.

Refund Process

If a refund is approved, it will be initiated to your original payment method within 5–7 business days after approval. The final credit timeline depends on your bank or payment provider.